Return and Refund Policy

Returns

Arcatron Mobility Pvt Ltd offers medical industry products but not limited to following categories

  1. Mobility Device such as Wheelchairs
  2. COVID-19 Protection supplies such as Oximeter, Infrared Thermometer, Masks, PPE, Masks, Sanitizer, etc.
  3. Health care devices such as Glucometer, BP Monitor, Nebulizer, etc.

Since all the products that we offer have a very crucial factor of Hygiene and Customer safety. Hence, We do not offer any return for products in the above-mentioned categories.

We’ve to be strict about our return policy to keep out Customer’ safety into consideration.

Replacement

However, a customer can raise a Replacement request if He/She has received a damaged product or the product malfunctions under warranty period and defined usage instructions.

Cancellation

Order Cancellation is only allowed if the order package is yet to be shipped and the Refund of the invoice order value for the same gets initiated in 0-1 working days and may take up to 5-10 working days to settle back depending on your mode of payment.

Refund

A refund is only generated in case of cancellation, conditions are mentioned above.

Gifts/Freebies

Either of Return/Refund is not available for Gifts/Freebies sent from Arcatron Mobility Pvt Ltd.

Please feel free to reach out to Our Customer support team for any required Help.
Email us: contact@arcatron.com
Call us: +91-9309888615
Or join us on Live chat available across the website on the bottom right corner.

Happy Shopping!